This document provides you with information about:

  • Who we are
  • Our responsible lending obligations under the National Credit Protection Act
  • What you can do if you have a complaint or dispute
Licensee’s Name and Contact Details

Six Star Group Australasia trading as Six Star Rentals (ABN 92 626 410 428) authorised by Connected Loans Fixed Unit Trust (ACL 492362)

Six Star Group Australasia Authorised Credit Representative Number is 510048

Address: PO BOX 182 St Leonards NSW 1590

Telephone: 1800 678 277

E mail: [email protected]

Responsible Lending Under the National Consumer protection Act, we must not enter a consumer lease with you
if the lease is unsuitable for you.
A consumer lease is unsuitable if, based on the information supplied to us, we conclude:
• You will not be able to meet your financial obligations under the lease without
substantial hardship or
• If the consumer lease does not meet your requirements and objectives
Before entering a lease with you we are required to make an assessment as to whether the
lease will be unsuitable. If the lease is entered into, you may request a copy of the written
assessment at any time during the first 7 years of the lease at no cost to you.
If the request is made within 2 years of entering the lease we will provide a copy within 7
business days, otherwise it will be 21 business days.
Internal Dispute Resolution procedure Six Star Rentals are committed to providing its customers with the best possible service.
If you do have a complaint you should contact us by using our contact details provided on
this Credit Guide.
We will endeavour to resolve your complaint as quickly as possible. We will advise you in
writing within 2 business days of receiving your complaint about the procedures for handling
the complaint.
We will try to resolve your complaint within 21 days but if we require additional time we will
inform you in writing. We may require a further period of up to 24 days. We will ensure a
substantive response is provided to you within 45 days from receipt of the complaint.
Hardship: These matters will be treated as urgent matters. If you seek hardship relief and
the matter is not resolved within 21 days, it will be referred to the external dispute
resolution body.
External Dispute Resolution

If you are unhappy with any decision or the complaint handling by us, you can refer your
complaint to the Credit and Investments Ombudsman. There is no cost to you.
You may refer your compliant at any time to the external dispute resolution body but if it
remains on going with our internal dispute resolution team they may ask you to wait until
that process has been completed.

The External Dispute Resolution Service is free to you


Email: [email protected]
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001