This document provides you with information about:
- Who we are
- Our responsible lending obligations under the National Credit Protection Act
- What you can do if you have a complaint or dispute
| Licensee’s Name and Contact Details |
Six Star Group Australasia trading as Six Star Rentals (ABN 92 626 410 428) authorised by Connected Loans Fixed Unit Trust (ACL 492362) Six Star Group Australasia Authorised Credit Representative Number is 510048 Address: PO BOX 182 St Leonards NSW 1590 Telephone: 1800 678 277 E mail: [email protected] |
| Responsible Lending | Under the National Consumer protection Act, we must not enter a consumer lease with you if the lease is unsuitable for you. A consumer lease is unsuitable if, based on the information supplied to us, we conclude: • You will not be able to meet your financial obligations under the lease without substantial hardship or • If the consumer lease does not meet your requirements and objectives Before entering a lease with you we are required to make an assessment as to whether the lease will be unsuitable. If the lease is entered into, you may request a copy of the written assessment at any time during the first 7 years of the lease at no cost to you. If the request is made within 2 years of entering the lease we will provide a copy within 7 business days, otherwise it will be 21 business days. |
| Internal Dispute Resolution procedure | Six Star Rentals are committed to providing its customers with the best possible service. If you do have a complaint you should contact us by using our contact details provided on this Credit Guide. We will endeavour to resolve your complaint as quickly as possible. We will advise you in writing within 2 business days of receiving your complaint about the procedures for handling the complaint. We will try to resolve your complaint within 21 days but if we require additional time we will inform you in writing. We may require a further period of up to 24 days. We will ensure a substantive response is provided to you within 45 days from receipt of the complaint. Hardship: These matters will be treated as urgent matters. If you seek hardship relief and the matter is not resolved within 21 days, it will be referred to the external dispute resolution body. |
| External Dispute Resolution |
If you are unhappy with any decision or the complaint handling by us, you can refer your The External Dispute Resolution Service is free to you AFCA Website: www.afca.org.au |
